It was my 1st time ordering from Urbanog.com because the items were super cute and SUPER cheap. After several attempts of delivery form UPS, I notified Urbanog.com to let them know I never received my items.
They told me it was UPS mistake and that I would have to pay ANOTHER shipping and handling fee. Long story short, After COUNTLESS back and forth emails to Urbanog.com about who was responsible for paying a reshipping fee, I had to report them to paypal just to get my money back because they refused to either reship the items or give me a full refund.
Their customer service was HORRIFIC and as a frequent online shopper this is the 1st dispute I have had in my 15 years of purchasing online!! #BuyerBeware #UgetWhatUpayFor
Monetary Loss: $90.